For pre-order items, please note that shipping takes 20-40 business days; only purchase if you are willing to wait.

Thank you very much for your purchase. We appreciate your patience. We will notify you via email and DM (direct message) as soon as your order has been shipped.

If you require after-sales service, please provide an unedited, full-length unboxing video within 48 hours of receiving the product.
We regret to inform you that if you are unable to provide the aforementioned video, we will be unable to process returns, exchanges, or compensation for issues arising from transit.
If there is any problem with the product, please contact customer service within 48 hours. We are committed to responding promptly and offering a reasonable solution.

As this product is entirely handmade, please understand the following characteristics:

1. We cannot guarantee that every product will be exactly identical (there may be slight variations in color or size).

2. Traces inherent to the handmade process (such as tiny air bubbles or mold seams) may be present.

The above situations do not constitute defects.

If the packaging bag is damaged, this is considered normal. We have included a spare packaging bag for you to replace it yourself.

Based on the product characteristics mentioned above, we do not accept returns or exchanges.

We sincerely thank you for your understanding and cooperation.